Welcome to FaithConnect, a Christian relationship and matchmaking platform operated by Youth With A Global Vision (Company No. 05458750; Charity No. 1142251) ("FaithConnect," "we," "us," or "our"). These Terms & Conditions (these "Terms") govern your access to and use of the FaithConnect website, mobile application, and related services (collectively, the "Platform" or "Services").

By creating an account, registering, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Acceptable Use Policy, and Refund Policy, which are incorporated by reference. If you do not agree to these Terms, you must not register for or use the Platform.

1. About FaithConnect & The Services We Provide

FaithConnect is a faith-based online introduction and courtship platform that connects professing Christians who are seeking serious, marriage-focused relationships. Our Services include:

• Verified member profiles supported by reference checks;
• A guided introduction process involving a Courtship Mentor;
• Interest-based matching between consenting members;
• Relationship preparation workshops, courses, and group sessions;
• Optional private counselling and mentoring;
• Free and paid membership plans, including one-time introductions.

FaithConnect facilitates introductions only. We do not guarantee that any member will find a partner, form a relationship, or marry through the Platform. Any relationship formed between members is solely between those members, and FaithConnect is not a party to any such relationship.

2. Who We Are

FaithConnect is operated by Youth With A Global Vision, a non-denominational Christian charity registered in England & Wales (Company No. 05458750; Charity No. 1142251). We are a ministry, not a church, and we provide faith-based introductions, mentoring, and support for professing Christians pursuing serious, marriage-focused relationships. All services, guidance, and policies are grounded in biblical principles.

You can contact us at 📩 support@faithconnect.love with any questions about these Terms or our Services.

3. Eligibility & User Representations

By using FaithConnect, you represent and warrant that:

• You are at least 21 years of age;
• You identify as a professing Christian and are genuinely seeking a marriage-focused relationship;
• You have not been convicted of any offence involving violence, sexual misconduct, harassment, stalking, or exploitation (unless fully disclosed to and approved by our safeguarding team);
• You are not listed on any sex offender registry and are not subject to any order that would prohibit your use of a matchmaking service;
• All information you provide is true, accurate, current, and complete;
• You have the legal capacity and authority to enter into these Terms; and
• Your use of the Platform complies with all applicable laws and regulations.

We may request proof of identity, age, and church affiliation at any time. We reserve the right to suspend or remove any account that breaches these conditions or that we believe, in our sole discretion, may pose a risk to the safety or integrity of the community.

4. Accounts & Account Security

To use most features of the Platform, you must register for an account. You agree to:

• Provide accurate and complete registration information;
• Keep your password and login credentials confidential and secure;
• Take responsibility for all activity that occurs under your account;
• Notify us immediately of any unauthorised use of your account; and
• Maintain only one account and not operate multiple accounts or share an account.

You are entirely responsible for maintaining the security of your account. We are not liable for any loss or damage arising from unauthorised access to your account.

5. Key Definitions

Reference Verification – A process where we contact your nominated religious and character references to verify your faith, identity, and conduct.

Guided Introduction – A 3-way video call between you, a matched user, and a FaithConnect Courtship Mentor, which is the first official meeting for every match.

FaithMatch – A confirmed match where both users have completed a Guided Introduction and mutually agreed to continue. Private contact details (last name, church, phone) are then released.

Verification Badge – A shield badge shown on your profile once reference checks are successfully completed.

Workshop / Group Session – Live online group sessions covering faith, relationships, and personal development. Some sessions are free; others may carry a fee for non-members or free members.

6. Member Conduct & Prohibited Activities

You agree to act with honesty, kindness, and respect at all times and to use the Platform only for genuine, marriage-focused relationships consistent with Christian values. You must not:

• Provide false, misleading, or incomplete information, or impersonate another person or misrepresent your faith;
• Upload, post, or share any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, sexually explicit, or otherwise objectionable;
• Harass, stalk, intimidate, exploit, or deceive any member;
• Solicit money, gifts, or any financial benefit from other members;
• Promote or engage in commercial activity, advertising, or solicitation;
• Operate multiple accounts or share your account with others;
• Use another person's information, photos, or content without their consent;
• Attempt to access, scrape, or collect data from the Platform using automated means, or reverse-engineer our software;
• Introduce viruses, malware, or any other malicious code;
• Use the Platform for any illegal or fraudulent purpose; or
• Encourage or facilitate any of the above.

Prohibition of Trafficking, Sexual Exploitation and Abuse. The Platform may not be used for human trafficking, including sexual exploitation, or to aid, abet, or encourage abuse. You must not use the Platform to traffic, recruit, harbour, transport, transfer, obtain, exploit, coerce, or abuse any person for any purpose, in any form. Any such use is strictly prohibited, will result in immediate termination of your account, and will be reported to the relevant law enforcement and safeguarding authorities.

Communications between members may be reviewed by FaithConnect under the lawful basis of legitimate interest to help safeguard the community. We reserve the right to investigate and act on suspected breaches, including removing content, restricting features, or terminating accounts.

7. Verification & Meeting Process

As part of our safeguarding approach, by using FaithConnect you agree to:

• Submit one religious and one character reference;
• Allow our team to contact your references directly;
• Complete a Guided Introduction before exchanging personal contact details with a match; and
• Provide truthful, accurate responses throughout the process.

We only share your last name, church name, and phone number when you and another user become a FaithMatch and both provide explicit consent. Reference feedback remains confidential.

8. Content You Provide

You retain ownership of the content (such as photos and videos) you upload. By uploading content, you grant FaithConnect a non-exclusive, worldwide, royalty-free licence to host, store, display, and use that content for the purpose of operating and improving the Platform. You confirm that you have all rights necessary to upload your content and that it does not infringe the rights of any third party. We will not use your content in external advertising without your written consent.

9. Behavioural Policies & Pattern Monitoring

To protect the community, we monitor certain behavioural patterns, including no-shows, repeated cancellations, frequent withdrawals, rapid breakups, slow response times, and inactivity. Excused no-shows (due to technical issues, emergencies, or severe anxiety) do not count against you and allow rescheduling; only unexcused no-shows count toward behavioural thresholds. Matches with no activity for 30 days may be archived automatically. Admin decisions on match participation are made in the interest of community wellbeing and are final.

10. Safety & Disclaimers

FaithConnect facilitates introductions; it does not guarantee outcomes. We do not conduct criminal background checks or guarantee the conduct, identity, or compatibility of any member. You agree to exercise personal discernment, caution, and care when interacting with others, whether online or in person. You can report concerning behaviour using the flag icon (🚩) on any profile, and you can block any user. Reports are reviewed confidentially. For urgent safety concerns, email 📩 safety@faithconnect.love.

11. Payments, Subscriptions & Cancellation

FaithConnect offers both free and paid features. Current paid options include:

• Premium Monthly — £24.99/month (auto-renewing subscription);
• Premium Annual — £199.00/year (auto-renewing subscription); and
• Single Introduction — £12.99 one-time fee (non-subscription; provides access to one guided introduction).

By making a payment, you agree that:

• All pricing is clearly displayed before purchase, and you authorise the displayed charge;
• Web payments are processed securely via Stripe, and in-app subscription purchases are processed via the Apple App Store or Google Play Store. We do not store your card details;
• Monthly and Annual subscriptions auto-renew at the end of each billing period until you cancel. You will be informed of the price and renewal date before being charged;
• You can cancel a subscription at any time: via Apple ID Settings (iOS), Google Play Subscription Settings (Android), or by emailing support@faithconnect.love for direct web subscriptions. Deleting the app does not cancel your subscription;
• Cancellation stops future renewals only. You retain access until the end of the current paid period;
• Workshops may carry a fee for non-members and free-tier members. Premium members attend workshops at no additional cost;
• Subscriptions are non-transferable; and
• Refunds are governed by our Refund Policy and, where applicable, the terms of the Apple App Store or Google Play Store.

12. Suspension & Termination

We may suspend or terminate your account, and withhold or cancel any pending introduction, without notice if you breach these Terms, provide false or harmful information, endanger another user, misuse the Platform, or violate applicable law or biblical principles the Platform is built upon. You may delete your account at any time in your account settings. Upon termination, the provisions of these Terms that by their nature should survive — including sections on content, safety, payments, intellectual property, limitation of liability, and dispute resolution — will continue to apply.

If your account is suspended or terminated, or any other enforcement action is taken against you, you may appeal the decision. Our appeals process is set out in Section 8 of our Acceptable Use Policy: a written appeal to our Support Team within 14 days, independent review where practicable, acknowledgement within 5 business days, and a final written outcome within 14 days.

13. Intellectual Property

The FaithConnect name, logo, software, design, and all Platform content are protected by copyright, trademark, and other laws. You may not copy, redistribute, modify, reverse-engineer, or use our brand or Platform content without our prior written permission.

14. Disclaimers & Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, FaithConnect excludes all warranties and conditions relating to the Platform and your use of it. To the maximum extent permitted by law, FaithConnect shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising out of or in connection with the Platform or these Terms, even if advised of the possibility of such damages. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

15. Indemnification

You agree to indemnify and hold harmless FaithConnect, its officers, employees, volunteers, and agents from any claim, demand, loss, or damages (including reasonable legal fees) arising out of your use of the Platform, your breach of these Terms, your breach of applicable law, or your infringement of any third-party rights.

16. Third-Party Services

The Platform integrates with third-party payment and platform services, including Stripe, Apple, and Google. Your use of those services is subject to their respective terms and policies. FaithConnect is not responsible for the acts or omissions of those third-party providers.

17. Changes to These Terms

We may update these Terms from time to time. We will revise the "Last Updated" date at the top of this page and may notify you through the Platform. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you should stop using the Platform.

18. Dispute Resolution

We aim to resolve disputes respectfully. If a dispute arises, you agree to first contact us in writing and allow us an opportunity to resolve the matter in good faith. If the dispute cannot be resolved, it shall be dealt with in accordance with the laws of England and Wales and, where applicable, through binding arbitration or the courts of England and Wales.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Users outside the UK must also comply with any additional local laws relevant to their jurisdiction.

20. Contact Us

If you have any questions about these Terms or our Services, please contact us:

📩 support@faithconnect.love

🕊️ FaithConnect Support Team