FaithConnect is a Christian relationship platform operated by Youth With A Global Vision (Company No. 05458750; Charity No. 1142251). We may offer paid features and subscription plans ("Premium Services") to enhance your experience. This policy explains how billing, cancellation, and refunds work in compliance with UK consumer law and the policies of the Apple App Store and Google Play Store.

1. Our Plans & Pricing

FaithConnect currently offers the following paid options:

• Premium Monthly — £24.99/month (auto-renewing)
• Premium Annual — £199.00/year (auto-renewing, best value)
• Single Introduction — £12.99 one-time fee (non-subscription; purchase access to one guided introduction with a matched user)

Pricing is displayed in GBP. Equivalent local currency pricing may be shown depending on your location. All prices are inclusive of any applicable taxes.

2. Billing & Payment

Payments on FaithConnect are handled through:

• Stripe — for Single Introduction purchases, workshop session fees, and direct platform payments (processed securely; we do not store your card details)
• Apple App Store (iOS) — for Premium subscriptions purchased via the App Store
• Google Play Store (Android) — for Premium subscriptions purchased via the Play Store

For App Store and Play Store purchases, you must comply with the billing terms of those platforms. For Stripe payments, our policy below applies directly.

3. Auto-Renewals

Subscriptions automatically renew at the end of each billing period unless cancelled beforehand. Renewal charges are processed by the App Store or Play Store.

Before purchasing, you will always be informed of:

• Subscription length
• Pricing
• Auto-renewal terms

By subscribing, you agree that your plan will automatically renew unless cancelled before the renewal date.

4. How to Cancel

You may cancel your subscription at any time through:

• Apple ID Settings (for iOS users)
• Google Play Subscription Settings (for Android users)

Deleting the app or your account does not cancel your subscription. Cancellation must be done through the platform where you originally subscribed.

Cooling-Off Period:
Under UK consumer law, you may be entitled to a 14-day cooling-off period for digital services. However, if you choose to start using Premium Services immediately, you waive your right to a refund for any unused portion.

5. Refunds

Single Introduction (Stripe — one-time purchase):

• The Single Introduction fee (£12.99) is non-refundable once the introduction has been scheduled or a match has been made
• If a technical issue prevents the introduction from taking place, contact us within 7 days at support@faithconnect.love to request a review

Workshop Session Fees (Stripe payments):

• Cancellations made more than 24 hours before the workshop start time are eligible for a full refund
• Cancellations made within 24 hours of the session are non-refundable
• To request a refund, contact us at support@faithconnect.love

Premium Subscription Refunds (App Store / Play Store):

• Apple Support (for App Store purchases)
• Google Play Refund Request (for Play Store purchases)

FaithConnect cannot directly issue refunds for App Store or Play Store subscription purchases. Refunds may be granted by those platforms or under applicable UK consumer protection laws.

6. Feature Access After Cancellation

When you cancel:

• You retain access to Premium features until the end of the current paid period
• After expiry, your account will revert to the free version
• Your matches and data will remain saved unless you delete your account

7. Changes to Pricing or Plans

We may change subscription pricing or features from time to time.

If a change affects your active subscription, we will notify you at least 14 days before your next renewal so you can decide whether to continue.

8. Fraud, Misuse, and Terminations

We may suspend or terminate Premium Services without refund in serious cases of:

• Scamming or harming other users
• Misusing features or attempting to circumvent systems
• Violating our Terms of Use or Safety Policies

Such action will only be taken to protect the safety and integrity of the platform, and in accordance with UK consumer law.

9. Contact Us

For support with billing or technical issues:
📩 support@faithconnect.love

For privacy or legal matters:
📩 privacy@faithconnect.love